Privacy, Deposit Policy & GDPR Compliance

This Payment, Deposit & Booking Transfer Policy forms part of the booking agreement between Dayspring Hub, trading as myRESETworld (“the Company”), and every participant (“Participant”) who books a myRESETworld retreat, conference, event or wellbeing experience.

By making a booking or paying a deposit, you acknowledge that you have read, understood and agreed to be bound by this Policy.

To secure your place on any myRESETworld retreat, conference or wellbeing experience, a non-refundable deposit is required at the time of booking.

Your deposit enables us to immediately reserve accommodation, secure venue commitments, engage suppliers and commence planning your personalised experience. As these commitments and costs are incurred on your behalf from the point of booking, all deposits are strictly non-refundable.

This applies in all circumstances, including but not limited to:

• Change of personal circumstances
• Illness or injury
• Pregnancy
• Change of employment
• Financial hardship
• Family commitments
• Visa refusal
• Travel disruption
• Failure to obtain travel insurance
• Personal preference
• Choosing not to attend

If myRESETworld cancels an event for reasons within our reasonable control, you will be offered one of the following options:

• A full refund of all monies paid; or
• The opportunity to transfer your booking to an alternative myRESETworld event, subject to availability.

Where an event cannot proceed due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government restrictions, industrial action or other Force Majeure events, refunds and transfers will be managed in accordance with our Force Majeure Policy.

We strongly recommend that every participant purchases comprehensive travel, medical and cancellation insurance immediately upon confirming their booking.

To make our wellbeing experiences more accessible, myRESETworld may offer approved instalment payment plans for selected retreats and events.

An instalment plan is provided as a payment convenience and does not constitute a credit agreement.

By selecting an instalment payment plan, you agree to:

• Pay each instalment by the agreed due date.
• Ensure sufficient funds are available for scheduled payments.
• Keep your contact details accurate and up to date.
• Notify myRESETworld promptly if you anticipate any payment difficulties.

Your booking will remain confirmed only while your payment plan remains up to date.

Should an instalment become overdue, myRESETworld reserves the right to:

• Issue payment reminders.
• Suspend access to participant communications or booking information where appropriate.
• Cancel your booking where payment remains outstanding after reasonable notice has been provided.

Unless otherwise agreed in writing, the full balance must be received by the published final payment date.

Failure to pay the outstanding balance by the due date may result in cancellation of your booking. In such circumstances, any monies already paid, including your non-refundable deposit, may be retained to cover administrative costs and contractual commitments already entered into on your behalf.

Where genuine financial hardship arises, we encourage participants to contact us as early as possible. Although amendments cannot be guaranteed, requests will always be considered fairly, compassionately and at the Company’s sole discretion.

We understand that unexpected circumstances may prevent a participant from attending an event. Subject to this Policy, bookings may be transferred to another individual.

Booking transfers are subject to the following conditions:

• The replacement participant must satisfy any eligibility requirements for the event.
• The replacement participant must complete all registration forms, health questionnaires, consent forms and any other required documentation.
• Any outstanding balance must be paid in full before the transfer is approved.
• Transfers are only confirmed once written approval has been issued by myRESETworld.
• Requests submitted after the published transfer deadline may not be possible due to accommodation, venue or supplier commitments.

Any costs arising from the transfer, including accommodation amendments, supplier administration charges or transport changes, shall be the responsibility of the participant requesting the transfer.

Bookings cannot be transferred to another retreat, another date or another package unless expressly agreed in writing by Dayspring Hub.

At myRESETworld, compassion, integrity and fairness are central to everything we do.

While these policies are designed to protect both our participants and the long-term sustainability of our events, we recognise that exceptional circumstances may occasionally arise.

Accordingly, Dayspring Hub reserves the absolute discretion to consider individual requests on a case-by-case basis.

Any exception granted shall be entirely discretionary and shall not constitute a precedent or create any future entitlement for any participant.

By paying a deposit, entering into an instalment payment plan or completing a booking with myRESETworld, you confirm that you have read, understood and accepted this Payment, Deposit & Booking Transfer Policy, which forms part of your contractual agreement with Dayspring Hub.

Welcome to myRESETworld, the flagship wellness brand of Dayspring Hub.

At myRESETworld, we believe that wellbeing is intentional, rest is strategic, and transformation is possible. We are equally committed to protecting your privacy and ensuring that your personal information is handled with integrity, transparency and care.

This Privacy Policy explains how Dayspring Hub collects, uses, stores, shares and safeguards your personal information whenever you engage with myRESETworld through our website, retreats, conferences, events, wellbeing experiences, products, services or community platforms.

We process all personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and any other applicable data protection legislation.

Dayspring Hub is the legal owner and operator of myRESETworld.

myRESETworld is the flagship wellness and lifestyle brand of Dayspring Hub, delivering premium retreats, wellbeing experiences, conferences, workshops and wellness programmes within the United Kingdom and internationally.

For the purposes of the UK GDPR, Dayspring Hub is the Data Controller, responsible for determining how and why your personal information is collected, processed, stored and protected.

• Data Controller: Dayspring Hub
• Trading Brand: myRESETworld
• Email: myresetworld@gmail.com
• Telephone: +44 (0)7486 875654

If you have any questions regarding this Privacy Policy or your personal information, please contact us using the details above. Booking and website enquiries may also be sent to info@myresetworld.com.

This Privacy Policy applies to all personal information collected by Dayspring Hub through myRESETworld, including but not limited to:

• The myRESETworld website
• Residential retreats
• International retreats
• Day experiences
• Conferences and events
• Wellness programmes
• Workshops and masterclasses
• Merchandise purchases
• Newsletter and mailing list subscriptions
• WhatsApp communities
• Social media enquiries
• Customer support and general enquiries

By accessing our website, registering for an event or engaging with any myRESETworld service, you acknowledge that your personal information will be collected and processed in accordance with this Privacy Policy.

Depending on how you interact with myRESETworld, we may collect:

• Identity and contact details such as your name, email address, telephone number, WhatsApp number and country.
• Booking details such as the retreat and package you select, your intentions for attending, booking reference, payment-plan status and messages you send us.
• Payment-related information needed to confirm a reservation. Card details are collected and processed by Stripe; Dayspring Hub does not store your full card number.
• Technical information such as device and browser type, IP address, and basic website usage data needed to keep the site secure and reliable.
• Any health, dietary, accessibility or emergency information you voluntarily provide for an event.

We use personal information to:

• Respond to enquiries and provide customer support.
• Manage retreat reservations, deposits, instalments and balance payments.
• Send booking confirmations, reminders and important event updates.
• Meet legal, safeguarding, accounting and health & safety obligations where applicable.
• Protect the website against misuse and keep our systems secure.
• Improve our services and visitor experience, where permitted by law.

Where we rely on consent, for example optional marketing communications, you may withdraw that consent at any time.

Under UK GDPR we process personal information where one or more of the following applies:

• Contract: to take steps at your request before a booking, and to perform a booking or payment arrangement.
• Legitimate interests: to operate a secure website, prevent fraud or misuse, and communicate about bookings and service updates in ways that do not override your rights.
• Legal obligation: where we must keep records for tax, accounting, safeguarding or other legal requirements.
• Consent: where you have given clear consent, including optional marketing preferences or certain special-category information you choose to share.

We only share personal information with trusted service providers who help us operate myRESETworld, and only as needed to deliver their services. These currently include:

• Vercel for website hosting.
• Supabase for secure storage of reservation and related records.
• Stripe for payment processing.
• Resend and Zoho Mail for transactional and enquiry email.
• Sanity for website content management where applicable.

We may also disclose information where required by law, to protect the rights or safety of participants, or in connection with a reorganisation of Dayspring Hub. We do not sell your personal information.

We keep enquiry and booking information only for as long as needed to manage the relevant relationship, meet legal or accounting obligations, resolve issues, and maintain appropriate records. We then delete or anonymise it where practical.

We use access controls and trusted service providers to protect booking and enquiry data. No online system can promise absolute security, so please avoid sending unnecessary sensitive information through a general contact form.

Our website uses essential cookies and similar technologies needed for security, session management, and basic site operation. We may also store a local preference when you acknowledge this Privacy Policy through the website consent notice.

You can control cookies through your browser settings. Blocking essential cookies may affect website features such as booking or admin sign-in.

Some of our service providers may process data outside the United Kingdom. Where that happens, we take steps designed to ensure appropriate safeguards are in place in accordance with UK data protection law.

Under UK GDPR you may have the right to access your personal information, correct inaccurate information, request deletion where legally applicable, restrict or object to certain processing, withdraw consent where consent is the legal basis, request a copy of your data, and lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise these rights, contact us using the details in this Privacy Policy. We may need to verify your identity before responding.

We may update this Privacy Policy from time to time. The latest version will always be published on this website with an updated effective date.

At myRESETworld, your trust is important to us.

We are committed to protecting your personal information and handling it with care, transparency and integrity in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

The information you provide enables us to deliver exceptional retreat experiences, communicate effectively with you, and ensure your wellbeing throughout your journey with us.

By completing a booking on this website, you confirm that:

• The information you have provided is accurate and complete.
• You have read and agree to the myRESETworld Privacy Policy and understand how your personal information will be collected, stored and used.
• You consent to myRESETworld processing your personal information for managing your enquiry or booking; administering retreat or event participation; providing customer support; contacting you regarding your booking or important event updates; and meeting legal, safeguarding and health & safety obligations where applicable.
• You understand that your personal information will be stored securely and will only be shared with trusted service providers where necessary to deliver your booking or where required by law.
• You understand that you may request access to your personal information, request corrections, withdraw consent where applicable, or ask for your data to be deleted in accordance with UK GDPR.

We would love to keep you informed about future retreats, wellbeing experiences, exclusive offers and inspirational content. Marketing updates by email, WhatsApp or SMS are optional and can be managed by contacting us at any time.

You can unsubscribe or update your communication preferences at any time.

Certain retreats or wellbeing experiences may require us to collect limited health or dietary information to support your safety and wellbeing.

Where you voluntarily provide health, dietary, accessibility or emergency information, you consent to myRESETworld processing that information solely for the purpose of ensuring your wellbeing during the event.

This information will only be accessed by authorised personnel where necessary and will never be used for marketing purposes.

During our retreats and events we occasionally capture photographs and video footage to celebrate the experience and showcase the myRESETworld community. Guests may give or withhold permission for promotional use. We will always do our best to respect your wishes.

Where you nominate an emergency contact, you consent to myRESETworld contacting that person if this becomes necessary during an event in the interests of your health, safety or wellbeing.

Under UK GDPR you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data (where legally applicable)
• Restrict or object to processing
• Withdraw consent at any time where consent is the legal basis for processing
• Request a copy of the personal data we hold about you
• Lodge a complaint with the Information Commissioner’s Office (ICO)

By submitting a booking form, you acknowledge that you have read and understood this Privacy & Data Protection Consent and consent to the processing of your personal information as outlined above.